Recent Feedback

We always enjoy hearing  from our wonderful customers and love to hear glowing feedback and love to see photos of you with your clutch bag...   Please feel free to e-mail with your feedback.

"Just to say a huge 'thank you!' for your wonderful help in repairing the missing crystals on my bag that arrived safely today- I think you went above and beyond my expectations and I'm super appreciative and thrilled with your stellar service...I highly recommend you and your wonderful company to my friends and family!"  July 2017


"Bag was perfect! Thank you for all your help."  June 2017


 "Thank you for returning my bag repaired.  May I say how impressed I was with your response to this problem.  No excuses, no accusations, just a prompt solution to the problem.  I am delighted to say that I would not hesitate to do business with you again and to recommend you to others." Gail - February 


"I have several W&G bags in my collection - and my friend, who bought one of your black bags in the flash sale when I forwarded the mail on to her, is delighted with her first purchase." Susan, January 


"I have several W&G bags in my collection - and my friend, who bought one of your black bags in the flash sale when I forwarded the mail on to her, is delighted with her first purchase." Susan, January

"Thank you for your reply.. and thank you also for your great customer service." Mary, November 

"Amazing service and attention. Best service from any website i have ever been on or used. Well done!!!" - Online order survey - 2014

"They had problems with their website that day (I had ordered next day delivery). For some reason my order hadn't registered. They phoned me and organised a messenger to deliver the parcel so that my sister in law got her present on her birthday. Super efficient, super friendly. Outstanding customer service." - Sept 2014


"Easy and quick purchase process, and my emailed questions were answered promptly - great service!" -  August 2014


"Thank you greatly for your excellent and most kind advice." - Anthel -  May 2014


"Many best wishes and gratefulness again for helping me feel chic via your gorgeous clutch" -  Damienne - May 2014


"Thank you so much. I must say I have never experienced such incredible customer service. It says a lot about the company. I work in the fashion Industry too and its a been a pleasure dealing with you." - Neha, May 2014


"I have just received my bag and i love it, its absolutely beautiful. Thanks for all your kind help and for getting it here so quickly for me." - Joana - April 2014


"The bag arrived one week ago and it's lovely! Thank you so much for your help!" –Caroline - March 2014


"Seems that St Valentine was behind all this... It is really beautiful - love it!" – Triada


"I have been spreading the word around the office about your lovely bags!" – Laura, Condé Nast

"Your service is amazing" – Chetana

"Wishing you and your team a great day. You are the first company that has ever given me such a personalised and warm service. I will certainly be talking about you to all my friends and colleagues." - Antonio, Titan Fleet Management - November, 2013


"I just wanted to send you a little thank you for your help getting the clutch bag for my dream wedding day. It went perfectly with my sparkly shoes and was a wonderfully beautiful item to carry my lippy in and something I can now use on every anniversary - I have attached a little pic to say thank you!" Sarah - October 2013



"As always, utterly fantastic service from W&G team. A very satisfied customer with her 22nd Charlie!!" - Nicky - October 2013

"I've received my clutch and am very happy with it. Just to tell you how thankful I am.  The clutch is in PERFECT condition" - Sophie, Novemeber 2013


"Bag arrived safe and sound – looks fabulous with my Jimmy Choo Sandals.   Many thanks for all your efforts, it is much appreciated"- Julie


"Thank you so much, D is delighted with her present. We were spoilt for choice" - Tricia


“Already received! It’s gorgeous! Thank you all” – Anita, ‘The Secret Service’

Jen carrying the 'Charlie Black Classic' clutch bag -

Jen - Charlie Black Classic


A happy customer carrying the Edith Black Classic clutch bag.

Edith Grey  - Customer Feedback

Rob with the 'Edith Cream Linen' clutch bag - 

A happy customer with the 'Flora Crustal' clutch bag.

Edith Black Classic - Silk Clutch Bag


    Violet Cream Leather hardcase clutch bag.


    Emily with her 'Edith Bronze Lace' glitter clutch bag. 

    Wilbur & Gussie x
    Posted on: 11th July 2017